Photo of Bala Nair

Bala Nair

Business Manager - Online & Communication

Celcom Axiata Bhd. 02 2013 - Present

Involved in the overall project management, including vendor management and business requirements analysis for Celcom's new integrated systems that covers pre-sales up to after-sales services.

Download Resume


Diploma in Computer Studies (Double Major-Knowledge Management & Networks and Communications.)

Informatics College2002 - 2003


Malaysia Airlines

Best E-Commerce Employee given by Malaysia Airlines for the month of Jan 2011 and Feb 2011 for managing the technical deliveries of the E-Commerce booking engine revamp


Project Management


Technical Documentation






Chrome Extensions


Web Services (REST & SOAP)

Amazon EC2

Windows Azure

Personal Information

Birthday 15 10 1984

Contact Me

Mobile +6019 3302885


Website / Blog

Follow Me



Past Employment

Project Manager

DraftFCB02 2012 - 02 2013

Was in charge in managing projects for one of Draftfcb's major clients, Celcom Axiata Berhad. My primary focus was to manage digital projects for the Celcom's Xpax brand (Celcom's prepaid phone service). Several key projects includes Xpax website revamp, Content Management System (CMS) and BlueCube online store implementation.

E-Commerce Analyst - Commercial Strategy

Malaysia Airlines08 2009 - 06 2011

I was heavily involved in the requirements analysis and implementation of the technical enhancements on the Malaysia Airlines Internet Booking Engine. My key projects for Malaysia Airlines includes:

  • Internet Booking Engine revamp
  • MHMobile Deals webservice & Fare Management Application (FMA)
  • Implementation of Codeshare airlines
  • Manage My Booking (MMB)
  • Get-The-Deal Single Sign On (SSO)
  • A desktop app prototype of the Malaysia Airlines mobile site
  • New mode of payment i.e. American Express

System Analyst

Primarius Resource Management Pty. Ltd.08 2008 - 08 2009

My first foray into the logistic industry system, I was involved from end-to-end process of the application life-cycle. The system's primary purpose is to optimise, schedule and route transport and delivery of goods and was built using Adobe Flex. Major client was PT. Matahari Department Store which runs a successful chain of department store across Indonesia. I was also involved in the enhancement of the OMS Inventory Optimisation system. It is a tool for inventory management to optimise the business processes by forecasting inventory needs. Previously built using Microsoft Access based system, I migrated the system to a full-fledged Windows programme using .Net framework and Microsoft SQL server database. Major client is Elliot and Austech (Australia).

Software Engineer

Century Software Holdings Berhad08 2007 - 08 2008

was involved in several key projects for Century Software which includes the following: Development of the Remote Accounting System (REACT) which handles reconciliation module for Century Financial Systems. I also implemented the systems for several Malaysian government bodies which includes Malaysia External Trade Development (MATRADE), and Malaysian Industrial Development Authority (MIDA). Enhancements of the receipting module of Century Financial System. This module is a Windows application to record the payments made to our client users which includes Universiti Putra Malaysia (UPM), Lembaga Kemajuan Wilayah Pulau Pinang (PERDA), Universiti Malaya Medical Center (UMMC), and Maktab Kerjasama Malaysia (MKM). Built the leave management system for another Malaysian government body, Pengurusan Air Pahang (PAIP).

Software Engineer

Newspage(Malaysia) Sdn. Bhd.01 2007 - 08 2007

I was actively involved in the development of the Distribution Management System (DMS) for the client, Li & Fung Ltd. The DMS built for this client was an online based application that interfaced with the mobile quality control system for the management team to monitor the quality control of their goods at all warehouses systemwide.

Software Engineer

Longbow Technologies Sdn. Bhd.01 2006 - 01 2007

My experience at Longbow Technologies Sdn Bhd includes developing the Automatic Fare Collection System (AFC) system prototype for Malaysia's largest rail-operator, KTM Komuter. I was also involved in building the interface component that communicated with several hardwares (ticket dispenser, note dispenser, coin acceptor, and ticket printer). Other notable projects includes reporting module for United Overseas Bank Berhad (UOB) and e-procurement web application for Sunrise Berhad.

Account Manager

Jobstreet Sdn. Bhd.06 2005 - 01 2006

Built and maintain a large portfolio of established clients for online job postings at Jobstreet. I was the top 5 account managers for several months for bringing in new businesses at an average of MYR12k a month.

Freelance Contract Web Developer

Futureweb Sdn. Bhd.10 2004 - 06 2005

I was involved in the E-Store project where visitors to the company website can know more about their company as well as order their products online.

Other Personal Projects

MHquick (Google Chrome Extension)

image description

This extension allows google chrome users to book and manage their Malaysia Airlines flights via an extension without the need to leave a site.

Flight Status Web App

image description

An easy to use web app to check flight status that was developed as a proof of concept in simplifying the web user experience.


image description

Conceptualised a social networking architecture for airlines. This concept was based on using the passenger journey as the core of the social experience.